Privacy Policy

House of Ellery takes its customers privacy seriously and we will only collect and use your personal information as outlined below. Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.

Any and all of the details that you provide House of Ellery are strictly confidential. The use of all of these details will always be approved by you, unless in the case of legal requirements. House of Ellery will not sell or give your information to any third parties not associated with our website directly. Access to your details will be strictly limited to House of Ellery staff and management.

If you have any questions about your privacy or the storage of your personal information, please contact us via the Contact us link.

House of Ellery only uses your personal information for providing and improving By using our website, you agree to the collection and use of information in accordance with this policy.

Personal Information Collected

Whilst using, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Collection of your personal information can occur through the following interactions: 

  • when you access and use our website;

  • when you complete purchase orders, registrations, requests or applications for our products or services (via phone, in person or electronically)

  • when you communicate with us directly (via email, telephone, direct mail or any other means)

  • during conversations with our team members

  • when you interact with us during promotions, competitions, special events

  • if you are a candidate for employment, when you complete forms in relation to the recruitment and selection process, for the purpose of assessment.

 When you create an account at the personal information we collect may include:

  • Full Name

  • Delivery/Billing Address

  • Email Address

  • Telephone Number

  • Mobile Number

  • Date of Birth

  • Gender

 The personal information we collect from you will be used in some or all of the following ways:

  • To deliver the products you have purchased

  • To update you on the delivery of the product and for customer support purposes

  • To provide you with relevant product information

 Log Data

Like many site operators, we collect information that your browser sends whenever you visit This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics. 

Opting Out

All marketing and promotional emails from House of Ellery contain an ‘Unsubscribe' link at the end of the email, this is an easy one click process to opt out of receiving further messages of that type.  Alternatively you can Contact us with your request to opt out and we will manually remove your details from any future promotional lists.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Your purchases on our site are secure. All credit card and transaction information is protected by the same level of security used by banks: a 256-bit SSL certificate.

We do not store your credit card details; they are deleted after your purchase has been completed. Payment or debiting of your credit/debit card will be completed when you accept to complete the transaction at checkout.

We take a firm stance against credit card fraud. If your transaction is flagged in our system, we will check your order by phoning you on the given number to ensure that the purchase has been made by the credit card holder. If we find anyone trying to use another person's details, we will report you to the Australian Police and banking authorities.

Changes To This Privacy Policy 

House of Ellery may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Privacy Breaches 

If for any reason, you believe your privacy has been breached, please Contact us.